Better customer service starts with better truck shop management software

 In Helpful Articles

Robust truck shop management software is foundational to nearly every aspect of running your business successfully—and it’s also a boon to your customer’s success.

You and your customers have something important in common: You’re busy managing a business and know how easy it is to lose track of small details.

Such busyness is especially true for fleet managers responsible for multiple vehicles. Staying on top of routine maintenance is vital for fleets. Regular maintenance makes a significant difference in a business’s bottom line. 

So, there’s a lot of pressure to maximize every opportunity to save money, even on a micro-scale. But trying to remember the quirks and maintenance needs of each one can be incredibly difficult and stressful.

If you can make it easier for your customers to track a vital aspect of their business, such as fleet maintenance, you will soar past your competition. Your customers will come back to you repeatedly because you help them do business better.

The right truck repair shop software is your key to making this happen—and making life easier for everyone involved.

Keep detailed records of each unit.

Heavy truck fleets can vary in size, from just two vehicles to hundreds of units. Some big rigs need textbook maintenance and nothing more. Others have unique histories or special needs that require an extra touch.

Your customers rely on you for backup maintenance records for each vehicle. And those records make it easier to offer expert guidance. Knowing each vehicle’s history enables better decisions and recommendations for repairs and upgrades.

Excellent maintenance records are crucial to earning—and keeping—your customer’s trust. If you can prove that you know their fleet as well as they do, they’ll see you as a true partner.

You need an order tracking system that serves you so that you can serve your customer. Relying on memory is not an option. And in a fast-moving shop environment, paper records or clunky spreadsheets will only slow you down.

The solution is premium truck repair shop software designed specifically for the heavy-duty truck industry. The best software allows you to track unlimited maintenance items for each unit.

Each vehicle’s maintenance history can impact future maintenance and repair decisions. You can pull up detailed maintenance records and repair histories in seconds and special notes for each unit.

If your customer calls you with a truck service or maintenance question, you can answer it almost immediately—without fumbling through a filing cabinet. Instead, all the information you need is right at your fingertips.

Good truck repair shop software makes you faster and more knowledgeable. As a result, your customers will feel more comfortable putting their trust—and their vehicles—in your hands.

Save time for you and your customers with automated text and email communications.

You can use your software program to send real-time text and email messages reminding customers about:

  • Due services, inspections, and maintenance.
  • Upcoming service milestones and appointments dates.
  • Job-status and work completed notifications.

By offering this service, you can save your customer from the stress of managing a complex maintenance calendar. Instead, they can simply rely on you to keep them on track.

This doesn’t necessarily mean all the burden is on you to keep track of every detail—for multiple customers. Your truck repair shop software will automate the entire process. You can build out custom maintenance schedules for each vehicle and let your software handle the rest.

This kind of automation is a massive time saver. There’s no need to pick up the phone every time you complete a repair job. Instead, you can send an automated message with the touch of a button and move on to your next project.

Pluss is heavy-duty truck repair shop software designed by repair shop experts. Our team has hands-on experience doing the kind of work you do, so we know what you need from a software system. 

You can choose exactly which features you need and skip the rest, so you’re not paying for extra bells and whistles. 

To learn more about what Pluss can do for your truck repair shop, talk to a member of our team.

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