ABOUT PLUSS SOFTWARE
Who Is Pluss?
Pluss Software is a leading provider of business management software designed for the medium to heavy-duty industry. Our software was originally created for the truck and trailer repair industry and has evolved to encompass a wide range of general parts and repair shops to include:
- Independant parts & repair
- Fleet maintenance
- RV service & repair
- Truck body upfitters
- Component rebuilders
We work with companies from the startup phase to enterprise-level businesses, offering flexible and easy-to-use software solutions which provide business owners an all-inclusive platform to achieve growth and profit.
Pluss offers install-based and cloud-hosted solutions with enhanced workflow, ease of reporting, streamlined accounting, productivity-focused employee tracking, and integrated payments, giving businesses like yours the freedom to focus on providing outstanding products and services.
These are just a few of our 500+ satisfied customers.
Pluss started as a family business in 1984 by Kevin Iverson. Kevin developed the Part Time Manager (PTM) software to service the needs of his family’s heavy-duty parts and repair businesses. Realizing that other businesses could benefit from industry-specific software, he began to sell his products to other mechanic shops and parts businesses. Over the next 33 years, Pluss grew and expanded its reach, becoming a leading provider of heavy-duty aftermarket software solutions, servicing the United States and Canada. In 2017, Kevin retired and Pluss was acquired by its employees, and for the next 3 years, Pluss continued to change and grow as an employee-owned business.
Being employee-owned allowed Pluss to establish a concrete culture with the defined values above. We rebuilt our processes around these values and continued to look for ways to improve. We specifically focused on creating our competitive edge through high-quality assurance standards and fast software support SLAs. We have a mix of software engineers, software technicians, and sales representatives that have been with Pluss since well before the 2000s. Their combined industry experience and knowledge has been invaluable to us and our customers through our changes and growth.
In 2020, Pluss was sold to Fullsteam, a technology and payments company, and Fullsteam’s values aligned closely with our own, specifically regarding the customer experience. Fullsteam empowered us to further our competitive edge by being both a software provider as well as a credit card processing provider. When Pluss merged with the Fullsteam family, we began servicing payments in addition to software. Our focus has been, and continues to be, on the customer experience, and we’re continuing to reshape that through unified software and payments solutions.
3 THINGS WE KNOW TO BE TRUE:
Outstanding products start with outstanding customer experiences
Our team of sales professionals, software technicians, and developers are passionate about our products and even more passionate about the experience our customers have when they interact with Pluss. We recognize that outstanding products are derived from like-minded teams working together to shape a consistent customer experience.
Our customers work directly with an Operations Coordinator and our tech team to complete the initial training program. We have a fantastic group of software technicians that you’ll get to know very well during training on a professional and personal level. You will also have a Customer Success Manager virtually by your side to ensure that you’re continuing to see value and growth with the product once you’re through training and utilizing the software regularly. After the sale is where most software relationships end, but at Pluss, that’s when ours really begins!
We also equip our customers with self-service options. The help section is easily accessible from inside the software with thousands of helpful articles, videos, and resources that allow you to find your own solutions when it’s convenient. Our support portal is just a click away and provides you the convenience of submitting and tracking questions and help desk requests without having to pick up the phone so you can stay focused on running your business.
Success is derived from consistent positive outcomes for our customers
Software is our core service but our business has always been focused around helping people — having an outstanding product is the bare minimum. From there, we’ve created and refined our onboarding and support methodology to accommodate a wide range of business sizes and needs. Our consistency as a company is our greatest asset and drives our success as well as our customer’s success.
Integrity, accountability, and empathy make the difference
The culture at Pluss is based on choosing what is right over what is easy and being intuitive to other people’s feelings and needs. When we work with integrity, when we hold each other accountable, and when we can put ourselves in other people’s shoes, we can create outstanding customer experiences with consistent positive outcomes.