Text & Email Service Notifications
AUTOMATED MAINTENANCE AND JOB STATUS COMMUNICATIONS
Capabilities
- Send customers text and email maintenance notifications, reminding them of upcoming services, due services, and past due services.
- Send customers job status and work completed notifications via text messaging / email.
- Manage who receives communications per customer and per unit.
- Direct users to the customer service portal for easy access to documents, payment, and scheduling of services and appointments.
- Fully integrated with PTM-Vision Preventive Maintenance & Job Status management systems.
BENEFITS
Drive repeat business, lower your costs, and provide value to your customers with the following capabilities:
- Notifications remind customers and help to drive repeat business.
- Reminders for DOT and other routine inspections
- Reminders for recurring services (oil / lube / filter)
- Reminders for future scheduled regular services
- Automate communications with customers to lower costs and keep them engaged
- Alert customers know when services are complete without needing to pick up the phone
- Provide more value to customers by putting more important information in their hands.
- Direct customers to your customer self-service site to schedule services and pay bills online
