Service Advantage Programs
From Pluss Corporation
Pluss Software Advantage Program:
Software is always evolving. There is always new hardware that needs supporting, new regulatory issues that need to be integrated into the software and new operating systems that require changes. Requests for new software functionality are continual to satisfy needs of the ever-changing industry groups and their customers. Without these regular updates, your software would fall behind and ultimately that will lead to problems as time passes.
This valuable update service keeps your software current and provides you a means to escalate technical issues into the development of the software. Our customers are our best source for ideas for improvements in PTM software. Whether it’s a navigation issue or a better way to do things, this service allows you to escalate your ideas for consideration into PTM. This is an extremely valuable resource as you get to leverage YOUR ideas into additions and improvements in the PTM system.
Pluss Training Advantage
Pluss offers a broad variety of training programs for the PTM Software user. These programs range from basic to advanced training classes. The classes are delivered online/over the telephone and they are typically half hour to one hour sessions. These valuable training classes provide PTM users with a ‘jumpstart’ understanding of the software.
There is excellent financial value in training as well. Because PTM-Vision is a broad and deep program, it can take many hours to master its thousands of features. The Pluss training programs available for you will typically cut your learning curve by as much as 70 percent saving you hundreds or thousands of dollars. You’ll be taught by skilled Professionals to quickly get you proficient with the PTM software. Because these sessions are interactive you will gain great tips on how to customize portions of the software to accelerate your business while gaining some of the newest industry trending ideas.
In addition to training, you will want day-in, day-out unlimited professional technical support.
Pluss Technical Support Advantage:
Pluss Technical Support provides you with ongoing support for questions related directly to the operation of the PTM Software. Having an unlimited Tech Support plan will give you a total peace of mind knowing that unlimited calling will save you countless hours of time and money. You will not have to needlessly ‘poke’ around the software to try to figure how to use the valuable features at your disposal. Our Specialists will get your questions answered in minutes, minimizing interruption in your daily business operation. These valuable Tech Support services offers tremendous timesaving to keep your operation running smoothly.
We offer rapid response times to all questions about the operation of the software. The Technical Support group is also the primary vehicle for escalating other technical issues into Pluss and PTM. As your complete software solutions provider, we are often your first call when something is not working. Our friendly staff will work with you to determine where the problem lies and help you find quick resolution to your issues.
For issues that are not related to the PTM software, we have a team of Certified Technical Experts that will be available to help you or your local I.T. person. If it is related directly to your PTM software, we have an escalation process that works with PTM to get resolution. If it’s related to other hardware or software issues, we have a Technical Services Group that can help you get back up and running.
Pluss I.T. Service Advantage:
Many of our customers have issues that are not related directly to the PTM software. In these cases we can work with your local I.T. Tech or you directly to help solve those broader issues. Common problems we provide direct technical assistance on are:
Printer support
Security
Networking
Installation
System Configuration Issues
System Back-up
Pluss Business Advantage
Many of the tasks in PTM-Vision need to be done periodically. Our customers often call us for help in tasks that we can typically perform faster than they can themselves. This saves time and money. Just a few of the business services we provide our customers are:
Month End Closing
Year End Closing
Check Reconciliation
General Ledger Setup
Analysis and calculation of real parts overhead percentages & labor burden
Our Business Services staff can typically do these functions at a fraction of the cost of paying an accountant to perform them for you or to train your staff to do them.