General

Problem: I can’t manage all of the paper.  My filing cabinets are packed with paper and I can’t find anything.  Sometimes I don’t get my billing out for weeks for the sake of coordinating all of the paper work.

Solution: Many companies that purchase PTM-Vision become a “paperless” shop because of all the automated processes available.  The PTM-Vision Basic Package is an excellent way to start the process of automation.  This easy to use product allows you to get a feel for the value of automation without having to jump into the entire enterprise solution.  Start eliminating the mounds of paper, get better control of the business details and improve your business appearance to your customers. PTM-Vision will grow with you as you develop as a business.

Problem:  I just inherited this business from my parents.  My folks have done business the same way for over 30 years, completely manual processes.  They never used any automation to run the business but I am looking for a better way.  What’s the best approach for me to modernize my business?

Solution:  Many of Pluss Corporation's customers are first time users.  We have divided the PTM-Vision Software into modules that you can add as you grow.  The goal of this program is it to migrate users through phases of learning so that they don’t have to learn everything at once.  These Packages are tightly integrated and stepping up in software capability is seamless.  Every software module in each package is designed to work with the rest of the program. 

Problem: I can't get my software provider to respond in a timely manner on things that I need help with concerning their/my software.  It's frustrating to call them, leave a message and MAYBE 5 days later I'll get a call back. 

Solution: The Pluss Solutions Team prides itself on being one of the finest in the industry.  When you need help, simply call our toll free lines to reach our Solutions Team.  In the rare event all of our friendly and helpful Team members are busy, you simply leave a short message and you will receive a call back as quickly as possible.  At minimum your call will be returned before the end of the day!  Just a few short years ago Pluss Corporation received a 10 out of 10 rating for Quickness of Response in an American Truck Dealers (ATD) member survey!

Problem: I need more business from current customers.  I have a number of good repeat customers.  What can I do to make my products and services more attractive to encourage more business?

Solution:  Consider running a fleet maintenance program for your customers.  With PTM-Vision you can track a fleet of vehicles and their recommended maintenance.  PTM-Vision will notify you when maintenance on each vehicle needs to be done and in turn you can work with your customer to set up a program that will benefit both of you.

Problem: I run a refurbishment business. I need a program that can track the various labor tasks such as washing, sanding, taping and painting as well as the materials I use on each job. What can you do to help a business like mine?

Solution:  PTM-Vision offers a wealth of work order, inventory, and time tracking features to make these tasks easy and profitable.  Simply start a work order and add projected parts and labor functions to be conducted.  Using Shop Time Manager Touch Screen Time Clock, all labor times by Technician will be fully tracked and recorded to the work order automatically.  STM also has provisions for groups and sub-groups of parts that are accessible to Technicians in the shop so they can simply 'touch' them to the work order as they use them in the shop area.  Kitting can also be utilized for 'like' jobs to speed up the work order process and eliminate parts and labor losses in the shop.

Problem: My current software doesn't have any built in marketing tools or any way for me to split my customers into different groups so I can see who they are and where they are coming from.  Does PTM-Vision have anything like that?

Solution: PTM-Vision has powerful customer segregation and marketing tools that can easily be setup in each customer file.  You can actually "tag" each of your customers with a type so you can know if they are a fleet, dealership, petroleum industry, independent, municipality, etc.  By assigning them a "Sig" code you can have reporting to let you know by customer type how much revenue is being generated in that segment AND how profitable that group of customers is for your company.  You can also specialize your marketing by customer type for any special promotions your would like to offer the different groups and send select promotions to different customer groups.  You can even generate your own marketing documents using PTM WORD!

PROBLEM:  I have more and more customers asking for emailed or faxed invoices, work orders, statements, PM Reports, etc.  My current software doesn’t allow me this functionality and I am afraid that it will cost me some very good customers in the near future.  Does PTM-Vision have this capability?

SOLUTION:  PTM’s CRM Electronic fax/email module polishes your customer image while providing a high level of service to your customer.  With the click of a button you can fax or email estimates, invoices, work orders, sales orders, purchase orders, customer statements, PM reports, and much more DIRECTLY OUT OF PTM-Vision !  The sheer speed and efficiency of CRM can make it so your customer has a copy of the finished work order even before they come to get their vehicle!  Do customers report lost invoices when they get your statement?  Easily pull up and fax or email invoice copies in seconds!